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WHAT AREAS DO YOU SERVE?Ah~mazing Balloons is based in Watkinsville, Georgia. We proudly provide balloon decor within a 30 mile radius from our shop. This includes all of Oconee county, and Athens-Clarke county. Other areas included are Commerce, Jefferson, Winder, Danielsville, Comer, Monroe, Madison, Greensboro and the lake Oconee area. For inquiries outside our set delivery area, there is a $1000 minimum order requirement, plus delivery and installation.
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WHAT IS YOUR PHONE NUMBER?We work via email in order to exchange photos and will only exchange pricing in writing. This is for your benefit to ensure order accuracy and allows both parties to view order details at any time. Working through email also allows us to provide quick responses while at event locations or outside of our business hours.
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DO YOU HAVE A DELIVERY FEE?We have a minimum $25 delivery fee, with prices varying according to delivery location.
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DO YOU DELIVER & SET-UP?If your installation order has met the required minimum of $250., it would be our pleasure to deliver and set-up our creation for you! Delivery times are scheduled based on your event start time and venue availability. If your installation is being installed indoors, we may request to install the day before.
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CAN I PICK UP BALLOONS?Not at this time. We offer balloon decor for delivery only, but we are working on an option for local pick up. Stay tuned!
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WILL YOU INFLATE BALLOONS THAT I ALREADY HAVE?No, we are not able to guarantee the quality or speculate about the longevity of balloons not provided by us. If they are defective or burst during or after inflation there may not be enough balloons necessary for your decor design. It is more time and cost effective for you to order the balloon decor from us, using our high quality balloons.
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DO I HAVE TO PAY FOR INSTALLATION?Not at all! If you are willing to hang/install the balloon decor on your own, you are welcome to do so. It will be a bit of a DIY, but this can be a great option for those who are adventurous and creative!
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WHEN CAN I EXPECT MY INSTALLATION TO BE COMPLETED?Because of how full our weekend days are with deliveries and installs we cannot guarantee a specific time for install. Our weekend delivery window is typically 9am - 4pm. If you have a preferred installation time, please let us know and we will try to accommodate, but cannot guarantee. If you need your order at a very specific time or very early in the morning, we recommend having the install done the day before your event.
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DO YOU COME BACK AND TAKE DOWN THE BALLOONS?Once the event has ended, removing the decor is the responsibility of the client.Typically we do not take down any of our installs, unless a prop is rented from us. In that case we will then go back to the venue or party site to collect it. A tear-down fee will apply if you would like us to remove the decor for you. Please notify us when booking your decor, if removal is needed.
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HOW LONG DO YOUR BALLOONS LAST?We use only the highest quality balloons and materials, however, some may pop or deflate sooner than anticipated. Environmental factors, including weather (heat, sunlight, wind, rain, humidity), children, pets, different surfaces, fingernails and foliage can jeopardize the lifespan of our creations. Darker balloons tend to pop much easier in the sun, so choosing light colors and putting them up in the shade or indoors is always ideal. For these reasons we cannot guarantee that the balloons will last any specific amount of time. However, many air filled balloon designs can last weeks indoors!
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HOW LONG DOES INSTALLATION TAKE?The time it takes to install our balloon décor varies and is based on the scale of the design. Most of our inflating is done ahead of time so that we try to keep it to under an hour whenever possible.
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HOW FAR IN ADVANCE DO I NEED TO ORDER?Our custom creations take a lot of time to design, source and create, so the sooner you can book the better! We strongly suggest booking at least two weeks in advance to avoid disappointment. We want to allow enough time to ensure we have the materials that your vision requires. If you have an event date and venue but are not exactly sure what type of balloon décor you would like yet, you can reserve your date with a $250. deposit. Get on our calendar, then we can sort out the details!
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WHAT DO YOU USE TO HANG YOUR BALLOON GARLANDS?We always look first to existing anchor points when hanging our garlands. If there are no existing anchors present, we use removable 3M command hooks. Here is an instructional video on how to properly remove them. We also offer free-standing backdrop frames to enhance any design and also eliminate the need to attach anything to a wall. These are available with Custom Installation orders and require a $100 security deposit. We will pick rental items up within 3 days after your event.
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I HAVE A LAST MINUTE EVENT! CAN YOU HELP?We do our best to accommodate everyone, and you never know, we may have an opening for your event. Last-minute orders are only accepted based on our availability and may be limited to only the balloons we have in stock. The entire order total for last-minute bookings will be due upfront, and will incur a $100. rush booking fee if booked less than one week prior to the event.
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DO YOU HAVE AN ORDER MINIMUM?We have a $100 minimum order for drop-offs and a $250. minimum for on-site installations. Minimums do not include tax, delivery or set-up fees.
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DO YOU REQUIRE A DEPOSIT FOR BOOKING?Yes. Once we’ve discussed and finalized the details of your balloon decor design and you are ready to book with us, we require a 50% deposit to reserve your date and time, that goes towards the order total and are non-refundable. You’ll be invoiced for the balance of the order 3 business days before your event. If you need to change the date of your event you may do so, but please know that dates are first come first serve. If you no longer need balloons for an install, we can do a balloon creation for the amount of your deposit.
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WHAT IS YOUR CANCELATION POLICY?If you need to reschedule your booking, you must do so at least one week prior to your event date. Cancellations less than one week from your event are no longer eligible to be rescheduled. Deposits are non-refundable. However, if you notify us at least 2 weeks prior to your event, your deposit can be used as a credit for a future booking for up to one year. Any orders canceled with less than 7 days notice will lose their deposit.
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CAN YOU GIVE ME A GARLAND COST ESTIMATE?Our custom balloon décor pricing varies based on the type of design, complexity, length, volume, and delivery & set-up costs. All of our garlands are priced per foot so having measurements of the space where you would like your balloons to go will help give you a general idea of cost.
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WHAT IS A GO GARLAND?Our Go Garlands are the perfect, budget-friendly alternative that still packs an ah-mazing POP! Go Garlands are made fully designed and constructed by us, then delivered to you. You will hang and style the garland for your event. Easy to follow hanging instructions and hanging materials are included.
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WHAT ARE YOUR BALLOONS MADE OF?We only work with the highest quality 100% biodegradable latex balloons and foil mylar balloons on the market.
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DO YOU HAVE HELIUM BALLOONS?Due to the extreme high cost of helium these days, we are not offering helium at this time.
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I’M READY TO ORDER! HOW DO I DO THAT?Awesome! We’d love to work with you. Step 1- Complete the inquiry form here. Step 2- If your inquiry form is submitted over the weekend you can expect for me to contact you the following Monday. If inquiry is submitted Monday-Thursday you can expect to hear from me with 24 hours. Step 3- After we've gone over questions and you're ready to proceed with payment, I will send over an invoice for the deposit as well as payment options. If you need some help with sizing or color references, please check out our size and color guides resources!
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WHAT FORMS OF PAYMENT DO YOU ACCEPT?We accept payment via email invoice, Visa, Mastercard, PayPal, or ApplyPay.
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DO YOU OFFER PERSONALIZED BALLOONS?Yes! We offer our very popular personalized large balloons using vinyl lettering of your choice or company logo.
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CAN A BALLOON INSTALLATION GO ANYWHERE?Just about! They do tend to prefer the indoors over the outdoors, as the Georgia climate can be brutal for balloons, especially in the summer months. In the right weather though, for a short event, they can look lovely outside. For our planning purposes we ask for pictures of the location(s) of where the balloon decor will be installed. This helps ensure there is somewhere to securely hang/attach the balloons. If you want a garland located where there is no wall, ceiling, column, etc. to attach it to, you will need to rent one of our backdrops for the garland to attach to.
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WHAT COLOR OF BALLOONS DO YOU HAVE?See our Color Guide here.
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