Question 1

WHAT AREAS DO YOU SERVE?

Accepted Answer

Ah~mazing Balloons is based in Watkinsville, Georgia. We proudly provide balloon decor within Northest Georgia.This includes all of Oconee county, and Athens-Clarke county. Other areas included are Commerce, Jefferson, Winder, Danielsville, Comer, Monroe, Madison, Greensboro and the lake Oconee area.

Question 2

WHAT IS YOUR PHONE NUMBER?

Accepted Answer

We work via email in order to exchange photos and will only exchange pricing in writing. This is for your benefit to ensure order accuracy and allows both parties to view order details at any time. Working through email also allows us to provide quick responses while at event locations or outside of our business hours.

Question 3

DO YOU HAVE A DELIVERY FEE?

Accepted Answer

We have a minimum $25 delivery fee, with prices varying according to delivery location.

Question 4

DO YOU DELIVER & SET-UP?

Accepted Answer

If your installation order has met the required minimum of $250., it would be our pleasure to deliver and set-up our creation for you! Delivery times are scheduled based on your event start time and venue availability. If your installation is being installed indoors, we may request to install the day before.

Question 5

CAN I PICK UP BALLOONS?

Accepted Answer

Not at this time. We offer balloon decor for delivery only, but we are working on an option for local pick up. Stay tuned!

Question 6

WILL YOU INFLATE BALLOONS THAT I ALREADY HAVE?

Accepted Answer

No, we are not able to guarantee the quality or speculate about the longevity of balloons not provided by us. If they are defective or burst during or after inflation there may not be enough balloons necessary for your decor design. It is more time and cost effective for you to order the balloon decor from us, using our high quality balloons.

Question 7

DO I HAVE TO PAY FOR INSTALLATION?

Accepted Answer

Not at all! If you are willing to hang/install the balloon decor on your own, you are welcome to do so. It will be a bit of a DIY, but this can be a great option for those who are adventurous and creative!

Question 8

HOW LONG DOES INSTALLATION TAKE?

Accepted Answer

The time it takes to install our balloon décor varies and is based on the scale of the design. Most of our inflating is done ahead of time so that we try to keep it to under an hour whenever possible.

Question 9

WHEN CAN I EXPECT MY INSTALLATION TO BE COMPLETED?

Accepted Answer

Because of how full our weekend days are with deliveries and installs we cannot guarantee a specific time for install. Our weekend delivery window is typically 9am - 4pm. If you have a preferred installation time, please let us know and we will try to accommodate, but cannot guarantee. If you need your order at a very specific time or very early in the morning, we recommend having the install done the day before your event.

Question 10

DO YOU COME BACK AND TAKE DOWN THE BALLOONS?

Accepted Answer

Once the event has ended, removing the decor is the responsibility of the client.Typically we do not take down any of our installs, unless a prop is rented from us. In that case we will then go back to the venue or party site to collect it. A tear-down fee will apply if you would like us to remove the decor for you. Please notify us when booking your decor, if removal is needed.

Question 11

HOW LONG DO YOUR BALLOONS LAST?

Accepted Answer

We use only the highest quality balloons and materials, however, some may pop or deflate sooner than anticipated. Environmental factors, including weather (heat, sunlight, wind, rain, humidity), children, pets, different surfaces, fingernails and foliage can jeopardize the lifespan of our creations. Darker balloons tend to pop much easier in the sun, so choosing light colors and putting them up in the shade or indoors is always ideal. For these reasons we cannot guarantee that the balloons will last any specific amount of time. However, many air filled balloon designs can last weeks indoors!

Question 12

HOW FAR IN ADVANCE DO I NEED TO ORDER?

Accepted Answer

Our custom creations take a lot of time to design, source and create, so the sooner you can book the better! We strongly suggest booking at least two weeks in advance to avoid disappointment. We want to allow enough time to ensure we have the materials that your vision requires.

If you have an event date and venue but are not exactly sure what type of balloon décor you would like yet, you can reserve your date with a $250. deposit. Get on our calendar (especially during the fall and holidays), then we can sort out the details!

Question 13

WHAT DO YOU USE TO HANG YOUR BALLOON GARLANDS?

Accepted Answer

We always look first to existing anchor points when hanging our garlands. If there are no existing anchors present, we use removable 3M command hooks. H(https://www.youtube.com/watch?v=luSNQjWUEx0)ere (https://www.youtube.com/watch?v=luSNQjWUEx0)is an instructional video on how to properly remove them. We also offer free-standing backdrop frames to enhance any design and also eliminate the need to attach anything to a wall. We will pick rental items up within 3 days after your event.

Question 14

I HAVE A LAST MINUTE EVENT! CAN YOU HELP?

Accepted Answer

We do our best to accommodate everyone, and you never know, we may have an opening for your event. Last-minute orders are only accepted based on our availability and may be limited to only the balloons we have in stock. The entire order total for last-minute bookings will be due upfront, and will incur a $100. rush booking fee if booked less than one week prior to the event.

Question 15

DO YOU HAVE AN ORDER MINIMUM?

Accepted Answer

We have a $100 minimum order for drop-offs and a $250. minimum for on-site installations. Minimums do not include tax, delivery or set-up fees.

Question 16

DO YOU REQUIRE A DEPOSIT FOR BOOKING?

Accepted Answer

Yes. Once we’ve discussed and finalized the details of your balloon decor design and you are ready to book with us, we require a 50% deposit to reserve your date and time, that goes towards the order total and are non-refundable. You’ll be invoiced for the balance of the order 1 week before your event. If you need to change the date of your event you may do so, but please know that dates are first come first serve. If you no longer need balloons for an install, we can provide a balloon creation for the amount of your deposit.

Question 17

WHAT IS YOUR CANCELATION POLICY?

Accepted Answer

If you need to reschedule your booking, you must do so at least one week prior to your event date. Cancellations less than one week from your event are no longer eligible to be rescheduled.

Deposits are non-refundable. However, if you notify us at least 2 weeks prior to your event, your deposit can be used as a credit for a future booking for up to one year. Any orders canceled with less than 7 days notice will lose their deposit.

Question 18

CAN YOU GIVE ME A GARLAND COST ESTIMATE?

Accepted Answer

Our custom balloon décor pricing varies based on the type of design, complexity, length, volume, and delivery & set-up costs. All of our garlands are priced per foot so having measurements of the space where you would like your balloons to go will help give you a general idea of cost.

Question 19

WHAT IS A GO GARLAND?

Accepted Answer

Our Go Garlands are the perfect, budget-friendly alternative that still packs an ah-mazing POP! Go Garlands are made fully designed and constructed by us, then delivered to you. You will hang and style the garland for your event. Easy to follow hanging instructions and hanging materials are included.

Question 20

WHAT ARE YOUR BALLOONS MADE OF?

Accepted Answer

We only work with the highest quality 100% biodegradable latex balloons and foil mylar balloons on the market.

Question 21

DO YOU HAVE HELIUM BALLOONS?

Accepted Answer

Yes, we offer helium services. It's very expensive but if you want it, we have it!

Question 22

I’M READY TO ORDER! HOW DO I DO THAT?

Accepted Answer

Awesome! We’d love to work with you.

Step 1- Complete the inquiry form here.(https://www.ahmazingballoons.com/contact)

Step 2- If your inquiry form is submitted over the weekend you can expect to hear back from us the following Monday. If inquiry is submitted Monday-Thursday you can expect to hear from me with 24 hours. 
Step 3- After we've gone over questions and you're ready to proceed with payment, we will send over an electronic invoice for the deposit as well as payment options.
 
If you need some help with sizing or color references, please check out our size and color guides resources!

Question 23

WHAT FORMS OF PAYMENT DO YOU ACCEPT?

Accepted Answer

We accept all major credit cards and Apple Pay.

Question 24

DO YOU OFFER PERSONALIZED BALLOONS?

Accepted Answer

Yes! We offer our very popular personalized decals using vinyl lettering of your choice or company logo.

Question 25

CAN A BALLOON INSTALLATION GO ANYWHERE?

Accepted Answer

Just about! They do tend to prefer the indoors over the outdoors, as the Georgia climate can be brutal for balloons, especially in the summer months. In the right weather though, for a short event, they can look lovely outside.

For our planning purposes we ask for pictures of the location(s) of where the balloon decor will be installed. This helps ensure there is somewhere to securely hang/attach the balloons.
If you want a garland located where there is no wall, ceiling, column, etc. to attach it to, you will need to rent one of our backdrops for the garland to attach to.

Question 26

WHAT COLOR OF BALLOONS DO YOU HAVE?

Accepted Answer

See our Color Guide here.(https://b316bc37-7d28-477f-8f96-ea057789e79c.filesusr.com/ugd/cade09_f6f6034773e6450fbac06a1d8ef5fff2.pdf?index=true)